Below are 12 actionable ways to lower churn, onboard users, turn customers into advocates and more using Intercom as your core customer success software or tool.
The 12 points covered are
- Using Intercom statistics to show the real value of customer success.
- Creating automated feedback when someone cancels.
- Giving proof when communicating feature requests to development teams.
- Validating good fit customers early on
- Onboarding enterprise clients and not losing them. Recommended!
- Re-engaging customers who seem to be inactive.
- Checking in with target customers quickly.
- Turning customers into brand or product advocates.
- Working as a team across CS, Support, Account mgt.
- Reaching customers even before they state a problem.
- Directly asking why people are not using a feature.
- Basing your help articles on questions they really want answered.
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